PCCWGVoice Agents
PCCW Global · Voice console

Configure an assistant, make a browser call, then check the records and bills.

Use the numbers and the platform to set up an assistant, start a live call in the browser, and review the call log and the actual charges afterwards.

Test numbers

Test numbers

  • +86 571 2801 8888Sales lead cleanup
  • +86 571 2801 8859Bill reminders and collections
  • +86 571 2801 8829Customer satisfaction follow-up
  • +86 571 2367 2701Guiding a sale to close
  • +86 571 2801 8877Scheduling a home visit

How it works

These four steps are live today.

01

Sign in

Open the console with your account.

02

Pick an assistant

Check its setup on the assistant page.

03

Call in the browser

Start a live call in the web page and hang up when you are done.

04

Check records and bills

The call log and the actual charge are saved for you to review.

What you can use now

Everything below is already working.

Assistant setup

Set up assistants and greeting lines in the console.

Browser live calls

Talk to an assistant right in the browser, no install needed.

Call records

See the time, length and status of every call.

Charges and bills

Usage is billed as it happens, and the real charge shows on the bill and CDR.

How you get the data after a call

Current delivery options, with their status.

Available

View call records

Look up calls by assistant and time in the console.

Available

Export bills and records

Download the call records and the charges.

Planned

Webhook events

Push call events to your endpoint. Coming later.

Sign in and try it

Start a browser call from the assistant page once you are in.