PCCWGVoice Agents
Guide

How to use the platform

No code to write and nothing to install. Sign in to the console and start.

Before you start

You need an account and a number that is already set up.

Account

Ask an admin for a console account.

Number

We set the number up in the background; you do not request it.

Make a call

Browser live calls are what works today.

Open an assistant

Check its setup on the assistant page.

Start

Click start and the browser connects.

Hang up

Click hang up to end the call.

Check records and charges

Data is saved after each call.

Call records

Look up calls by time and assistant.

Bills and CDR

See the actual charges, billed by usage.

Export

Download records and bills.

Real outbound calls, inbound calls and SIP are still being built. Browser live calls are what works today.

Sign in

The billing details are on the pricing page.