PCCWGVoice Agents
Scenarios

Common ways to use it

These are typical call scenarios. Configure them to fit your business.

Bill reminders

Remind customers about due dates or changes to a bill.

Satisfaction follow-up

Ask for a quick rating after a call.

Lead confirmation

Check that contact details and needs are correct.

Appointment reminders

Remind customers of a visit or a booked time.

Multilingual replies

Answer common questions in different languages.

These are examples only. What is live depends on the platform's current capabilities.

Sign in to look around

After signing in you can configure and listen in the console.