Service Agreement
A short, plain-language agreement about who is responsible for what before you use outbound calling. Please read it before ticking the box.
- 1
Scripts, prompts and call flows are written and configured by you; the platform does not review downstream prompt or script content, and does not check it for you.
- 2
Before placing an outbound call you must get the recipient's consent in advance and keep your own record of it.
- 3
No blind dialling of number ranges and no calls during rest hours; follow the local rules on marketing calls where you operate.
- 4
Tell the recipient and get permission before recording; recordings and transcripts are stored and used by you.
- 5
Numbers are assigned by the platform; you cannot bring your own third-party number. To use one, port it in through the number service first.
- 6
Charges are based on actual usage (number rental, call minutes, AI services and concurrent lines); the bill and CDR are the source of truth.
- 7
The platform makes no promise about call outcomes, conversion rates, or whether your business is compliant.